terms & conditions
Ordering & Deliveries
To place an order, simply telephone RedHouse (44 (0) 1423 884400) during normal office hours (Monday to Friday 9am-5pm). Alternatively, email us at info@redhouseoriginals.com and we will contact you to process your order. Orders will normally be despatched within 24 hours of receipt, providing of course payment has been made. RedHouse will do its best to ensure that the way it describes anything offered for sale is 100% accurate, and that descriptions are as comprehensive as possible. However, if customers require any additional information, feel free to call or email us and we will always be happy to help in any way we can.
RedHouse will do its best to ensure that everything offered on its website is in stock, and will update its website regularly. However all offers are subject to availability.
RedHouse will always deliver using reputable, reliable delivery services, and orders will typically be delivered to customers within 2 days of despatch from RedHouse Studios. In the unlikely event that you do not receive your order within 5 days, please email or call us and we will immediately investigate and resolve any issues.
Payment
RedHouse welcomes payment by credit card, debit card, cheque, & Pay-Pal. We reserve the right to ensure that payment made by cheque is cleared before we despatch items purchased.
Carriage
RedHouse charges £5 delivery & packaging for most items within the UK. Customers who wish to collect from our studios at Harrogate in North Yorkshire will be welcome, providing a prior appointment is made.
Returns
RedHouse is confident that purchasers will be delighted with any item purchased from its website. However, should a customer wish to return any item, RedHouse will be happy to refund the full purchase price(excluding delivery & packaging charges) providing the item is returned in perfect condition in its original packaging, post paid within 28 days of receipt. Customers are urged to ensure that any item returned is sent via recorded delivery, as RedHouse will not be responsible for items lost in the post. Customers wishing to return any item are asked to email or telephone RedHouse in advance so that appropriate arrangements may be made.
To place an order, simply telephone RedHouse (44 (0) 1423 884400) during normal office hours (Monday to Friday 9am-5pm). Alternatively, email us at info@redhouseoriginals.com and we will contact you to process your order. Orders will normally be despatched within 24 hours of receipt, providing of course payment has been made. RedHouse will do its best to ensure that the way it describes anything offered for sale is 100% accurate, and that descriptions are as comprehensive as possible. However, if customers require any additional information, feel free to call or email us and we will always be happy to help in any way we can.
RedHouse will do its best to ensure that everything offered on its website is in stock, and will update its website regularly. However all offers are subject to availability.
RedHouse will always deliver using reputable, reliable delivery services, and orders will typically be delivered to customers within 2 days of despatch from RedHouse Studios. In the unlikely event that you do not receive your order within 5 days, please email or call us and we will immediately investigate and resolve any issues.
Payment
RedHouse welcomes payment by credit card, debit card, cheque, & Pay-Pal. We reserve the right to ensure that payment made by cheque is cleared before we despatch items purchased.
Carriage
RedHouse charges £5 delivery & packaging for most items within the UK. Customers who wish to collect from our studios at Harrogate in North Yorkshire will be welcome, providing a prior appointment is made.
Returns
RedHouse is confident that purchasers will be delighted with any item purchased from its website. However, should a customer wish to return any item, RedHouse will be happy to refund the full purchase price(excluding delivery & packaging charges) providing the item is returned in perfect condition in its original packaging, post paid within 28 days of receipt. Customers are urged to ensure that any item returned is sent via recorded delivery, as RedHouse will not be responsible for items lost in the post. Customers wishing to return any item are asked to email or telephone RedHouse in advance so that appropriate arrangements may be made.